Refund policy

PRINTORICH · PURCHASE SUPPORT

Return & Refund Policy

Clear guidance on cancellations, digital-access issues and refund requests.

Last updated: 4 October 2026

1. Digital Purchases

This policy applies to digital downloads, resource collections and digital kits purchased from PRINTORICH through printorich.in.

These products are supplied digitally. There is no physical item to return and no return-shipping process. Requests involving digital purchases are handled through the cancellation and refund provisions below.

2. Before Placing an Order

Please review the product description, included resources, file formats, licence terms and any stated software or device requirements before purchasing.

If you are unsure whether a resource is suitable for your needs, contact us before checkout. Third-party software, licences, future updates or additional services are included only where expressly stated in the offer.

3. Cancellation Before Digital Delivery

You may request cancellation before download links or product access have been supplied. Contact us promptly, as digital delivery may occur shortly after payment.

If delivery or access has already been supplied, the request will be reviewed under the refund provisions below and applicable law.

4. When a Refund May Be Appropriate

We will investigate requests involving:

• A duplicate payment for the same purchase.
• A different digital product being supplied from the one ordered.
• Essential files advertised in the offer being missing.
• Defective or corrupted files that cannot be resolved.
• Content materially different from the product description.
• Access problems that remain unresolved after reasonable troubleshooting.

Depending on the issue, an appropriate resolution may include restoring access, supplying corrected files, replacing the incorrect content or issuing a refund. Troubleshooting or replacement does not remove any refund entitlement provided by applicable law.

5. Change-of-Mind Requests

Once download links or digital access have been supplied, we do not ordinarily provide refunds solely because you changed your mind, no longer need the resource or overlooked clearly disclosed compatibility requirements.

This provision does not apply where a refund or other remedy is required by applicable consumer protection law.

6. Access & Download Problems

If a link does not work, a file cannot be opened or purchase instructions are missing, contact us promptly. Where delivery is by email, check your spam and promotions folders first.

Provide the relevant error message and file name, where available, so we can investigate. Do not send passwords or complete payment-card details.

7. How to Submit a Request

Contact PRINTORICH using the contact options published on printorich.in. Please include:

• Your order number or purchase reference.
• The email address used at checkout.
• The name of the digital product.
• A clear description of the issue.
• Relevant screenshots or error messages, if available.

Report issues as soon as reasonably possible so we can investigate effectively. This request does not create a deadline that restricts your statutory rights.

8. Review & Refund Processing

We will review the purchase details and the issue reported. Additional information may be requested where reasonably necessary to verify the order or assess the problem. We will communicate the outcome of the review.

Approved refunds are issued through the original payment method where supported. If that is not possible, we will discuss an appropriate alternative with you.

The time for funds to appear depends on the payment provider and your bank. We do not guarantee a fixed processing period.

9. Use of Refunded Resources

When a purchase is fully refunded, permission to use the associated digital resources ends, except where applicable law or an express agreement provides otherwise.

Stop using the refunded resources, delete your copies and do not share, sell or redistribute them. Any remaining access may be withdrawn.

10. Your Consumer Rights

Nothing in this policy excludes, waives or limits mandatory rights or remedies available under applicable consumer protection law.

Where applicable legal requirements differ from this policy, those requirements take precedence.

11. Policy Updates

We may update this policy to reflect changes to our services or legal requirements. Updates will not retrospectively remove rights attached to an existing purchase. The date above identifies the latest revision.